Information

Accommodation

What are your check-in and check-out times?

Check-in is from 15:00, and check-out by 11:00.

Do you offer early check-in?

Early check-in is subject to availability. Please contact the hotel directly.

Do you offer late check-out?

Early check-in is subject to availability. Please contact the hotel directly.

When do I settle the room charge?

Please settle your room charge at check-in.

What is your cancellation policy?

As a rule, cancellations are free up to 2 days before check-in.
Cancellations made 1 day before check-in will incur a 20% charge, and those made on the day of check-in an 80% charge.
No-shows will incur a 100% charge.
For group reservations of 15 guests or more, please contact your agency or the hotel directly.
For reservation plans with a separate cancellation policy, the relevant policy will apply.

Guest Room

Is internet connection available?

Free Wi-Fi connection is available in all guest rooms.
The password for connection can be found in your room guide, or just ask someone at reception.

What are your guest room amenities?

Guest rooms are equipped with bath towels, face towels, bath mats, nightwear, shampoo, conditioner, body soap, toothbrush sets, and slippers.
Razors, hairbrushes, cosmetic cotton, and cotton swab are provided at the reception desk free of charge.

Is there a refrigerator in the guest room?

Guest rooms are equipped with an empty refrigerator.

Is there a safe-deposit box in the guest room?

All guest rooms are equipped with a safe-deposit box.

Do you have rooms with a separate bath and toilet?

Other than the Superior Double and the Universal, all guest rooms have separate baths and toilets.

Do you have smoking rooms?

All guest rooms are non-smoking.
A designated smoking area is available on the 2nd floor.

Do you have large family rooms that can accommodate many adults?

We do not have any rooms for large groups.
The Premier Twin can sleep up to three people.
We shall prepare the extra bed if the room will be used by three people.

Do you have room service?

We do not offer room service.

Facility & Service

Do you offer parking?

The hotel does not have a parking lot.
Please use public transport.

Is there a convenience store nearby?

There are two convenience stores (Daily Yamazaki and 7-11) within 2 minutes’walk.

Can I leave my luggage at the hotel before check-in and after check-out?

Reception will be happy to store your luggage upon request.
Note, however, that valuables are your own responsibility.

Can I send my luggage to the hotel before I arrive?

Please contact the hotel in advance.
We are happy to store your luggage until check-in, with the exception of valuables, food, and dangerous items.
Include your check-in date and reservation name on the shipping label, and address your package to the hotel.

Do you have a curfew?

The hotel is staffed 24 hours a day, but for security reasons, the front door is locked from midnight to 6 a.m.
You can enter either by calling a staff member on the intercom, or with your room key.

Are guide dogs and other service dogs allowed in the hotel?

Service dogs are welcome in the hotel, but pets are not allowed.
Please request one when making your reservation.

Babies & Kids

Do you charge extra if my child and I sleep in the same bed?

The overnight charge is free for a child of elementary school age or younger (up to 12 years old) sleeping with you in the same bed.
An adult charge applies if your child needs separate bedding.

Do you have any baby strollers to borrow?

We do not have any baby strollers available.

Can the beds be put together?

You may not move the beds.

Do you have any bed guards?

We do not have any bed guards.

Do you have any baby beds? What are the charges?

Yes, we do.
There is no extra charge, but we only have a limited number.
Please request one when making your reservation.